Training Programs

Global Training Centers LLC., is one of the leading service providers
for training in the United States, known for its innovative approach to customer service training.
We not only train for outcomes to the customer experience,
but for a positive congenial workplace for associates and employers.

Service Categories Include:

Corporate Culture

Developing Relationships, Creating Transparency and Trust, Changing Idleness to Engagement, Proactive and Anticipative Execution...

Customer Loyalty

Creating Empathy and Generosity...

Employee Engagement

Coaching, Mentoring, Supervisory
Support and Recognition.

Etiquette and Professionalism

Presentations and Public Speaking and Addressing Challenging Situations.

Process Improvement

Finding Efficiencies and Eliminating Redundancies in Work Environments.

Course Listings

  •  Corporate Culture – From Top Down and from Bottom Up
  •  Corporate Culture & Communication 
  •  Management Skills & Progressive Discipline
  •  A Performance Management Model
  •  Coaching Skills for Managers
  •  Human Relations & Customer Service
  •  Telephone & Customer Service Skills
  •  Building Customer Loyalty
  •  Professionalism in the Workplace
  •  Customer Service 101
  •  The Color of Customer Service
  •  Team Building
  •  Handling Customer Complaints
  •  Defining Customer Service Excellence
  •  Effective Communication with Customers
  •  Exceeding Customer Expectations
  •  Attend to the Customer
  •  Everything Communicates
  •  View Complaints as Opportunities
  •  Go the Extra Mile
  •  Take Pride in your Work
  •  Leave a Positive, Lasting Impression

American Hotel & Lodging Educational Institute Certificate 

Programs to Include:

  •  Front Desk Representative
  •  Guestroom Attendant
  •  Restaurant Server
  •  Kitchen Cook
  •  Breakfast Attendant