Training Programs

Global Training Centers LLC. is known for its innovative approach to customer service training. An international leader for workforce development, our training leads to positive customer experiences and a congenial workplace for associates and employers.

Service Categories Include:

Corporate Culture

Know Your Mission
Develop Relationships
Establish Trust
Cultivate Collaboration

Customer Loyalty

Respect Your Customer
Listen Attentively
Respond with Empathy
Find Solutions

Employee Engagement

Build Competency
Acknowledge Contributions
Recognize Strengths
Coach for Professional Growth

Etiquette and Professionalism

Communicate Clearly
Act with Integrity
Take Responsibility
Resolve Conflict

Process Improvement

Define Corporate Goals
Understand Processes
Identify Efficiencies
Eliminate Redundancies

Course Listings

  •  Corporate Culture – From Top Down and from Bottom Up
  •  Corporate Culture & Communication 
  •  Management Skills & Progressive Discipline
  •  A Performance Management Model
  •  Coaching Skills for Managers
  •  Human Relations & Customer Service
  •  Telephone & Customer Service Skills
  •  Building Customer Loyalty
  •  Professionalism in the Workplace
  •  Customer Service 101
  •  The Color of Customer Service
  •  Team Building
  •  Handling Customer Complaints
  •  Defining Customer Service Excellence
  •  Effective Communication with Customers
  •  Exceeding Customer Expectations
  •  Attend to the Customer
  •  Everything Communicates
  •  View Complaints as Opportunities
  •  Go the Extra Mile
  •  Take Pride in your Work
  •  Leave a Positive, Lasting Impression

American Hotel & Lodging Educational Institute Certificate 

Programs to Include:

  •  Front Desk Representative
  •  Guestroom Attendant
  •  Restaurant Server
  •  Kitchen Cook
  •  Breakfast Attendant